Refund policy

We have a 30-day return policy, that is, you have 30 days after receiving the item to request a return.

The item must be in the same state as you received it, unused, with the labels and in its original packaging, so that it can be returned. You will also need the receipt or proof of purchase.

To start a return, you can contact us at the address info.saglou@gmail.com. 

If the return is accepted, we will send you a shipping label for the return along with instructions on how and where to send the package. No returned items will be accepted without prior request for the return.

For any questions about returns, you can contact us at the address info.saglou@gmail.com.

Damage and problems
Please review your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can evaluate the problem and fix it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a particular item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase of the new item.

The European Union’s 14-day cooling-off period Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without need of justification. As in the previous case, the item must be in the same conditions as you received it, unused, with the labels and in its original packaging. You will also have to have the receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have elapsed since we approved your return, please contact us at the address info.saglou@gmail.com.