Shipping policy
Last updated: September 17, 2026
At Saglou we want the delivery process to be clear from the moment you place your order until you receive it.
Below you will find all the information related to preparation, shipping, tracking and possible delivery incidents.
1. Shipping areas
Saglou is currently shipping to Spain and European Union countries.
Spain
We can ship to:
- Mainland Spain
- Ceuta
- Melilla
Currently we do not ship to:
- Canary Islands
- Balearic Islands
European Union
We also ship to the following countries:
- Germany
- Austria
- Belgium
- Bulgaria
- Cyprus
- Croatia
- Denmark
- Slovakia
- Slovenia
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Czech Republic
- Romania
- Sweden
The available zones for each order will be displayed during the checkout process.
2. Order preparation
Once the order has been received correctly, we will begin its preparation.
Depending on the time of purchase, the order may be prepared same business day or next business day.
Orders made during weekends or holidays will begin to be processed on the next working day.
During high demand periods, launches, promotions or special dates, preparation times may experience some variation.
3. Delivery times
At SAGLOU we make our shipments from Spain. Once the order has been prepared and delivered to the carrier, the estimated delivery times are as follows:
Mainland Spain
2–3 working days.
European Union
- The Netherlands: 3–6 working days.
- Denmark: 4–7 working days.
- Sweden: 4–7 working days.
- Finland: 4–8 working days.
- Other European Union countries: delivery times may vary depending on the country and destination town or city.
Ceuta and Melilla
Delivery times may be higher due to the specific logistical and administrative procedures of these territories.
Information on delivery times
The times indicated are estimated and begin to count since the order has been delivered to the carrier. They do not include the time of order preparation, weekends or holidays.
Although we work to ensure that all orders arrive within the time frame, delays may occur due to carrier incidents, high demand periods, weather conditions, administrative procedures or other exceptional circumstances.
In case of an incident with your shipment, you can contact our customer support team for assistance.
The estimated time limits do not limit the rights of the consumer or the maximum delivery times laid down by the applicable legislation.
4. Shipping costs
All shipments made by Saglou are free of charge.
No additional shipping costs will apply to the customer for the destinations available in our online store.
Any applicable tax, fee or charge relating to territories subject to special tax or customs conditions will be governed by the relevant section of this policy.
5. Order tracking
When your order has been sent, you will receive the available tracking information so that you can check the status of the delivery.
It is important to correctly enter email, phone number and delivery address during the purchase process.
If you have not received tracking information or need help locating your order, you can contact us and provide:
- Order number.
- Name used in the purchase.
- E-mail associated with the order.
6. Delivery address
The customer is responsible for checking that the shipping address provided during the purchase is complete and correct.
If you detect an error after placing the order, please contact us as soon as possible.
We will try to change the address provided that the order has not yet progressed in preparation or been handed over to the carrier.
Once the order is in the hands of the transport company, Saglou cannot guarantee that it is possible to change the delivery address.
7. Delivery attempts
It is the customer's responsibility to provide a valid and accessible address in which delivery can be performed correctly.
If the carrier is unable to complete the delivery, the information provided by the transport company must be followed in order to organise a new attempt, pick-up or any other available option.
Orders which are returned to Saglou by incorrect address, repeated absence of the consignee or impossibility of delivery shall be reviewed individually.
8. Order marked as delivered but not received
If the tracking information indicates that your order has been delivered but you cannot locate it, we recommend checking first:
- The address indicated in the order is correct.
- If another person in the household has received the package.
- The usual areas for receiving or storing packages.
- Any notice provided by the transportation company.
If you still do not locate the order after these checks, please contact our team so that we can review the situation.
9. Damaged order during transport
If you receive a package with visible damage or detect any incidence with the product received, contact Saglou as soon as possible.
In order to correctly review the situation we may request:
- Order number.
- Photographs of outer packaging.
- Photos of the product received.
- A brief description of the issue.
We recommend to keep both the product and the original packaging until our team has reviewed the case.
10. Delays in delivery
Although we work to ensure that all orders are delivered within the estimated time frame, delays may occur due to circumstances outside of Saglou.
Among other causes, delays may occur due to:
- Issues with the carrier.
- High demand periods.
- National or local holidays.
- Weather conditions.
- Logistical problems.
- Administrative or customs controls.
- Exceptional situations beyond our control.
If your order significantly exceeds the estimated delivery time, please contact us so that we can check its status.
11. Missing orders
If there are indications that an order may have been misplaced during transport, Saglou will review the situation together with the delivery company.
In some cases it will be necessary to wait for the carrier to complete its investigation before it can determine what has happened to the shipment.
Each incident will be reviewed individually and Saglou will inform the customer about the next steps once the necessary information is available.
12. Customs, taxes and special territories
Shipments made between countries belonging to the European Union are normally not subject to import duties or conventional customs formalities between Member States.
However, certain territories have special fiscal, tax or customs regimes.
In particular, consignments intended to Ceuta and Melilla may be subject to administrative procedures, controls, local taxes or other charges arising from their specific tax regime.
Where applicable, these amounts may be required by the competent authorities or by the undertaking responsible for the delivery and are not considered as shipping costs charged by Saglou.
Saglou does not control the application of taxes, fees, customs management costs or other charges established by the relevant authorities.
The customer is responsible for providing the information needed for the order to clear any administrative or customs procedures applicable in the destination territory.
If an order cannot be delivered because the recipient refuses to complete the required procedures or pay legally applicable charges, the situation will be reviewed in accordance with our terms of sale and returns policy.
Saglou does not currently ship to the Canary Islands or the Balearic Islands.
13. Contact
If you have any questions about your shipment or need help with an order, you can contact our team:
Email:
info.saglou@gmail.com
Hours of operation:
Monday to Thursday · 9:00–18:00
Friday · 9:00–15:00
When your query is related to an order, we recommend always include the order number so that we can locate it and help you more quickly.