Check the information associated with your order and the follow-up communications you have received.
If you need help locating it, please write us your order number and the mail used during the purchase.
The essentials,clearly explained.
Direct answers on orders, products, returns and your experience with Saglou.
If you need anything more concrete, our team is available to help you.
Find the answeryou need.
We have gathered the most common doubts so that you can find the information in a simple way.
The deadlines may vary depending on the destination and method of delivery available.
You can check the updated conditions on our Shipping and Delivery page.
Check shipmentsIf you need to make a change, contact us as soon as possible by indicating your order number.
If the order has already advanced in its preparation or shipment, certain changes may no longer be possible.
Contact our team and include your order number, a description of what happened and, when you help review the case, pictures of the product or package received.
On each product page you will find information about its function, technologies, way of use and the place it can occupy within a routine.
If you still have doubts between various options, you can write to us and tell us what you are looking for.
Always check the specific information included with your product and the indications available on its corresponding page.
The frequency, duration and form of use may vary according to treatment.
It depends on the type of product and the technology that integrates each treatment.
Before combining devices or formulas, check product-specific indications. If you need additional guidance, our team can help you.
Follow the product-specific instructions for cleaning, storage and maintenance.
Avoid using cleaning methods or products that are not indicated for the device.
Check our return policy first to find out the conditions applicable to your order.
If your case meets the relevant conditions, please contact us with your order number.
Check returnsConditions may vary depending on the type of product and its condition.
Check our return policy before sending any items back.
Write to us with your order number and briefly explain what happens.
Our team will review the information and, if necessary, may request photographs or other data to help evaluate the case.
You can write to us through our contact page or directly to:
info.saglou@gmail.comMonday to Thursday · 9:00 — 18:00
Friday · 9:00 — 15:00
Yes. If you need to better understand a product, compare options or resolve a question before placing your order, you can write to us.
DO YOU STILL HAVE DOUBTS?
There are questions you needa more personal response.
Tell us what you need and our team will help you find the right information.
Contact Saglou