Privacy policy

Last updated: September 17, 2026

Saglou operates this store and website, including the data, content, features, tools, products and services, to offer you, the customer, a curated shopping experience (the “Services”). Saglou is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, in accordance with the provisions of this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information — including inferences drawn from that information — depending on how you interact with the Services, where you live and what applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card numbers, debit card and financial accounts, payment card information, financial account details, transaction details, method of payment, payment confirmation and other payment-related information.
• Account Information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, save to your wish list, purchase, return, exchange or cancel, as well as your previous transactions
• Communications with us including the information you provide to us in your communications with us, e.g. by submitting a claim to customer service.
• Device Information including information about your device, browser or network connection, IP address and other unique identifiers.
• Information on use including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or provide us with your personal information by any other means.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, customize and improve Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews and offering you a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotion purposes, such as sending you commercial, advertising and promotional communications by email, text message or postal mail, as well as showing you online advertisements about products or services on the Services themselves or on other websites, even depending on items you have previously purchased, added to the cart or other activities performed on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, offer a secure purchase and payment experience, detect, investigate or act against possible fraudulent, illegal, dangerous or malicious activities, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your access credentials. We strongly recommend that you do not share your username, password or other information with anyone.
• Communications with you. We use your personal information to provide customer support, respond to your requests, provide services effectively and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable legislation or to respond to valid legal procedures, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation or other contentious legal procedures, and to enforce or investigate possible breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, suppliers and other third parties providing services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order and shipping management).
• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for personalised advertising and marketing based on your online activity across different merchants and websites.
• When you tell us, request or otherwise consent to the disclosure of certain information to third parties, for example, to send products to you or by using social media widgets or login integrations.
• With our affiliates or, generally, within our business group.
• In relation to a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including response to subpoenas, search warrants or other similar requests), to enforce the Terms of Service or related policies, and to protect or defend the Services, our rights and the rights of our users or other persons.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants and the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of that information for those purposes. For more information about how Shopify uses your personal information and the rights you may have, you can consult the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights with respect to your personal information here Link to Shopify's privacy portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are neither affiliated with nor controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be visible to other users of the Services and users of those third-party platforms, with no restrictions on its use by us or third parties. The inclusion of these links does not in itself imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services themselves.

Data of minors

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information about individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Furthermore, any information you send us may not be protected during transmission. We recommend that you do not use unsafe channels to send us sensitive or confidential information.

The time during which we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve conflicts or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may apply only in certain circumstances and, in some cases, we may reject your request when permitted by law.

• Right of access. You may have the right to request access to the personal information we keep about you.
• Right of deletion. You may have the right to request us to delete the personal information we keep about you.
• Right of rectification. You may have the right to request that we rectify the inaccurate personal information we keep about you.
• Right to data portability. You may be entitled to receive a copy of the personal information we keep about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Communication preferences management. We may send you promotional emails, and you may choose not to receive them at any time using the subscription cancellation option that appears in our emails. If you choose not to receive them, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights in the places indicated in the Services or by contacting us through the contact details provided below. For more information on how Shopify uses your personal information and the rights you may have — including those related to the data processed by Shopify — you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require them to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable period, as provided by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the standard contract clauses (SCCs) of the European Commission or any equivalent contract issued by the competent authority of the United Kingdom, as appropriate, unless the transfer is made to a country that has been recognised as guaranteeing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the updated version of this Privacy Policy on this website, update the “Last updated” date and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please send us an email to info.saglou@gmail.com . For the purposes of applicable data protection law, we are the data controller of your personal information.